We got an Alitalia flight with a stopover in Milan Malpensa for our holidays. I must say that we regret having chosen Alitalia.
The negative experiences started already when checking in in Zurich. Our connection flight from Milan was not open yet for a through checkin. No problem, we thought, we’ve got enough time to do that in Milan.
But there was no transfer desk when we arrived in Milan. When you first arrive, transfer desks are sign-posted, but when you get to the desks, there are no more signs. And even before the boarding desk was open, a huge queue started to build up. So I went to a nearby desk and asked, where we could get our boarding passes. Just at the boarding desk, was the answer. When we finally wanted to board, we were told that we had to queue at another desk to get a boarding pass.
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